Zalora Malaysia Review: Excellent

Three days ago, I ordered two items from Zalora. This is my third purchase from them and so far, I have experienced nothing except great service. I'm not sure about other avid online shoppers out there, but for me, the criteria that I put as a benchmark for an excellent online shopping experience would be fast delivery (free delivery would be heaven! ^^), provide tracking number, all items are neatly packaged in an appropriate size of parcel (some companies squeeze the items. I hate it especially if they do it to handbags), items are exactly as shown in the website and last but not least, a good return policy. Zalora has achieved all my expectations. Well done! :D

I remember the first time I wanted to purchase from Zalora, I was a bit hesitated because of the bad reviews I found in blogs and Facebook pages. Most of the people complained about their delivery. But I really had no choice at that time because it was already few days before Raya Aidilfitri 2013, and I just received a phone call from my tailor saying that she couldn't finished my baju kurung peplum on time. I was soo devastated. I definitely don't want to wear old baju raya on my first day. It just doesn't feel soo Rayayers (slap me now, I'm so mengada I know. Haha). Anyways, just to clear the air, it's not my tailor's fault, it's mine because I placed my order later than I should. She was kind enough to accept my order although she closed all raya orders already. Despite Zalora bad reviews, I crossed my fingers and ordered a peplum kurung from them, wishing it would reach me on time. To my surprise, two days later, I received my baju raya! Yayyerss! :D I didn't expect it to be so quick! So I thought maybe they have improved or perhaps I'm just lucky. ;) This year, I've decided to purchase from them again and gladly, I received my items two days after I placed my order. So fast! This happened to both my second and third purchase. Brilliant! Hence, due to their consistency, I decided to make a review on them. So that people who hesitated to buy from them due to bad reviews might want to reconsider the fact that they have very much improved.

So what happened after you successfully purchase from them? 

They will send you an email saying that they have received your order. Few hours after that you'll receive an email stating that your item has already been shipped out and you'll be given a tracking number. They are using GDEX courier service and I would also like to praise GDEX for their efficiency as well (my house can be considered as 'hulu' but they still can reach my house on time). You'll receive the items in a Zalora-printed box together with a Thank You envelope. Inside the  envelope are a return slip (with clear instructions) and a clear plastic to put it, a 10% coupon for your next purchase and a RM25 off coupon for your friend, and sometimes they send you discount vouchers for you to enjoy too (I got vouchers for TGV).

All pictures shown below are from my third purchase.

 So, this is their packaging.

All items are neatly packaged inside the box.

 Thank You envelope containing the at least 3 things mentioned above.

 Return slip with clear instructions :)

Overall, I would give Zalora 4.8/5. Why not full marks? Well, I just wish I could use more than one discount codes at a time. :) Other than that, I'm very pleased. So, good job Zalora and keep it up!

Disclaimer: This review is not sponsored by Zalora and it is totally my honest opinions.

Heheyy!

Hi Semuaaa!! :D So, this is the first post for this newly created blog (obviously :P). Hopefully, all the posts yg akan di-release selepas nie dpt memberi manfaat kepada semua (ceywahh, bajet ramai la sgt yg nk baca.haha). Kalau ada input2 atau jemput2 yg kurang berguna, sila abaikan. Terima kasih.